Press Releases

FOR IMMEDIATE RELEASE

October 9 , 2007
Contact: Janay Rickwalder
(703) 383-3081 
jrickwalder@nailba.org

NAILBA Announces New Educational Program for BGA Staff

(Fairfax, Va.) In response to the expressed need of its member agencies for affordable staff training, the National Association of Independent Life Brokerage Agencies (NAILBA) recently added a new program to NAILBA University—the BGA Staff Communication Series.

“NAILBA surveys have demonstrated that agents feel customer service is the most important aspect of building a successful relationship with a BGA,” said NAILBA Education Committee Chair Alyse Blumberg.  “By making this communication training series available to our membership, NAILBA is providing its agencies with the self-improvement tools they need to be the best agencies they can be.”

This educational program is designed to teach BGA staff how to:

• Gauge customer understanding by listening for verbal cues on the telephone
• Effectively deal with upset customers/employees
• Handle disagreements professionally
• Communicate more easily with subordinates
• Learn how to manage their time effectively by prioritizing and organizing assignments
• Cope with on-the-job stress

“In this industry, good relationships are paramount, and communication is the prime tool for building those relationships,” added Blumberg.

For more information about this program, visit https://www.lomalearn.org/topclass/hosted/NAILBA/bga_communications.html

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About NAILBA
The National Association of Independent Life Brokerage Agencies (NAILBA) is a nonprofit trade association with 350 member agencies in the U.S., representing 100,000 producers who deliver more than one billion dollars in first year life insurance premiums annually. NAILBA is dedicated to fostering the growth of its member agencies by providing educational resources, industry standards and a collective voice for legislative and regulatory efforts. Each of NAILBA's members commits to a statement of responsibilities to ethically and responsibly serve their clients' best interests. For more information, visit www.nailba.org.

About LOMA
Established in 1924, with 1,200 plus member companies in over 80 countries, LOMA is committed to a business partnership with its world-wide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. To find out more about LOMA and the learning opportunities it offers, visit LOMA’s Web site at www.loma.org.